Frequently Asked Questions
Everything you need to know about your STATE purchase and our mission.
What is the STATE Bags mission?
For every STATE bag purchased, we support American children and families in need in the ways they need it most—whether it's donating fully-stocked backpacks or funding special projects.
How do I clean and care for my bag?
We recommend spot cleaning your bags with a damp cloth and mild detergent. To preserve the integrity of the materials and hardware, do not machine wash or tumble dry.
What is your return policy?
We accept returns of unused, unwashed merchandise with original tags attached within 30 days of purchase. Please note that personalized or final sale items cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service.
Can I personalize my STATE bag?
Absolutely! We offer custom embroidery on many of our signature styles. Look for the 'Personalize It' button on the product page to add names or initials.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. We also offer Affirm as a flexible 'buy now, pay later' option for eligible orders.